John Lewis is sending its department store customer service team back to school. The UK retailer is to retrain hundreds of staff amid falling standards leading to an increase in the number of service-related complaints.
Here’s some news the UK high street might not want to hear. Some 21% of Britons think physical retail isn’t worth saving, preferring to do most or all of their shopping online, a new study from Savoo claims.
Many fast-fashion retailers are still getting plus-size clothing wrong, according to money-saving website WeThrift, which has launched an ‘Inclusive Index’, listing the most plus-size inclusive fashion brands available.
Xmas shopping is expected to see an early start this year in the UK with a survey showing only 9% of shoppers will leave it until December to make their purchases. But December 18 will still be the season's busiest day.
John Lewis Partnership’s management is facing a worker backlash for the second time in a month. This time it’s about paying bonuses to senior staff at a time when the retailer’s announcing redundancies.