2020’s online sales boomed and fashion was a major influence as revenues for the UK’s 20 biggest pureplay retailers jump 22% to a record £16.4bn. Online fashion retailer sales alone rose 14.2% to £6.9 billion.
Using automated chatbots to handle dissatisfied customers isn’t the way forward. Instead, good old-fashioned face-to-face contact remains the best way to reach a satisfactory conclusion to a complaint, Which? claims.
South London outlet mall Icon Outlet at The O2 said sales during August reached record levels compared to the pre-pandemic period in 2019. Sales rose by 24%, average transaction value grew 11%, and footfall rose 10%.
Supermarket giant Sainsbury’s — owner of the Tu Clothing brand — is aiming to drive sales higher by offering regular shoppers who have a Nectar loyalty card personalised discounts “on Sainsbury’s products and groceries”.
UK retailers can expect a “tale of two Christmases” this year. According to eBay UK, personal finances will play a major part in consumer choices as the lasting effects of the pandemic will divide spending patterns.
August retail sales volumes surprisingly fell, on a month-on-month basis, in Britain the ONS said Friday. Volumes were down by 0.9%, with non-food store sales volumes down 1%, driven by a 3.7% fall at department stores
UK consumers - women and men - are serious about their beauty regimes, Milton Keynes shopping mall centre:mk confirms in a new survey of 2,000 adults. It found that the average spend is almost £400 a year on skincare.
The Hut Group continued to go from strength to strength in the first half of the year with group revenue rising almost 45% to £958.8 million year-on-year, and rising 95% compared to the first six months of 2019 (2YoY).