McArthurGlen names new chief customer officer
In this newly created role, Enraght-Moony will be responsible for ensuring that the rapidly-expanding group continues to deliver and evolve its service to customers and brand partners. He will report to the company’s Chairman J.W. Kaempfer and CEO Julia Calabrese.
Enraght-Moony was most recently Chief Executive Officer at The Leisure Pass Group, the world’s largest provider of tourist city passes, and has previously held senior positions at several tech-enabled consumer brands including Match.com - where he served as Chief Operating Officer and CEO - Kano, Clearwire and AT&T Wireless.
“Tom has exceptional online and offline experience working for global organisations in key European markets spanning mobile, internet technology and online consumer brands. This experience combined with his clear understanding of our customers and our brand partners will ensure that McArthurGlen remains one step ahead of the changing habits and expectations of consumers in an ever-digital world, while continuing to offer a best in class service and experience at every level of the business,” said Calabrese.
McArthurGlen Group owns outlet shopping centres across nine countries, including Austria, Belgium, Canada, France, Germany, Greece, Italy, the Netherlands and the UK. This year, the group saw three important new projects come to completion in France (Provence), Austria (Parndorf) and the Netherlands (Roermond).
The group is also working towards delivering a further 50% increase on McArthurGlen retail space to 900,000 m2 by 2021 across nine countries.
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