May 12, 2016
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Marks & Spencer makes changes to management structure

May 12, 2016

Marks & Spencer, the British high street retailer, today reveals that it has made changes intended to simplify its management structure, to drive speedier decision making and move the business closer to its customers. 


As a result of the changes, the responsibilities of some of M&S' Executive Directors have been altered.

Patrick Bousquet-Chavanne becomes Executive Director of Customer, Marketing & M&S.com, and assumes new responsibilities for M&S.com and Plan A. Consequently, the International business now reports to the CEO, Steve Rowe. CFO Helen Weir will now be responsible for Strategy Implementation.

M&S has also started a new Operating Committee. This will be accountable for the day-to-day running of the business, as well as for the development and execution of strategy. It will consist of the Executive Directors, as well as the Directors of Food (Andy Adcock); Womenswear, Lingerie & Beauty (Jo Jenkins); Retail (Sacha Berendji); International (Paul Friston); Communications & Investor Relations (Dominic Fry); Human Resources (Simmone Haywood); and the Group Secretary & Head of Corporate Governance (Amanda Mellor).

Steve Rowe, M&S CEO, said: “On my first day as CEO, I committed to putting M&S customers at the heart of everything we do. These changes reflect this; a simpler management structure with a smaller, more focused team running M&S will lead to more efficient decision making and move us closer to our customers. 

“The new Operating Committee will be working together to improve M&S, starting with fixing our Clothing & Home offer for our customers, our employees and our shareholders.”

M&S also recently made some changes to the way it sells its clothes - the company's The Big Easy line, an introduction to its autumn/winter collection, was just unveiled to the media and immediately became available in stores.

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