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Published
Dec 14, 2010
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Macy’s builds new fulfilment centre to support continued growth in online business

Published
Dec 14, 2010

Macy’s has just announced it will build a major new fulfilment centre near Martinsburg in Berkeley County, WV, to support the continued growth of its online business. The site is located strategically along I-81, about 80 miles northwest of Washington, D.C.

Macy's
Macy's in Manhattan, New York

Construction on the 1.3 million-square-foot facility is expected to begin in spring 2011, with operations beginning in April 2012 and order shipments beginning in summer 2012. The Martinsburg fulfilment centre is expected to employ approximately 1,200 full- and part-time associates year-round. In addition, another approximately 700 temporary seasonal associates are expected to be hired each year to handle a significantly higher level of online orders from customers during the holiday shopping season.

"Our Internet sales continue to grow rapidly as part of the omnichannel strategy at Macy’s and Bloomingdale’s – allowing customers to shop seamlessly in stores, online and via mobile devices in a manner that meets their needs and preferences. In the first 10 months of fiscal 2010, our online sales were up by about 29 percent compared with the same period last year. This is on top of growth of about 20 percent in 2009,” said Terry J. Lundgren, chairman, president and chief executive officer of Macy’s, Inc. “The new Martinsburg fulfilment centre will represent a significant expansion of our online capacity, and will be used in particular to prepare and ship orders to macys.com customers in Northeast and Middle Atlantic states. This centre will include the very latest material handling equipment and warehouse management systems so we can fill orders quickly and efficiently".

Online orders from macys.com currently are handled primarily by Macy’s fulfilment centres located in Portland, TN, and Goodyear, AZ. Bloomingdales.com orders are handled primarily from a centre in Cheshire, CT. The Portland facility, with 600,000 square feet of space, currently is being expanded by 374,000 square feet in a project expected to be completed in fall 2011.

Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2009 sales of $23.5 billion. The company operates about 850 department stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names of Macy's and Bloomingdale's.

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