JD Sports has launched a new customer feedback technology across its 360 stores. Since going live, the sports retailer has asked over six million customers to rate the company based on their shopping experience.
The global professional services company has teamed up with immersive content studio Specular Theory to produce an extended reality experience, picking up VR Fest’s Best VR Branded Entertainment award.
Debenhams is piloting a ‘Click, Try & Buy’ service at its new Stevenage store this year as part of a series of innovations to improve the customer experience under its digital-first Debenhams Redesigned strategy.
Contactless payments via wearable devices such as smartwatches and keyrings are gaining momentum in the UK, with 26% of British shoppers expecting to get on board, according to new research from Mastercard.
Chanel has taken a minority stake in UK online retailer Farfetch, the companies said on Monday, as part of a tie-up to develop digital services such as chats to connect the label's clients with store assistants.
Amazon Registry Services has launched a new .Bot platform and has partnered with Automat on Beauty.bot, an artificial intelligence-powered conversational messaging platform custom tailored for the beauty industry.
Amazon paid about $90 million (£64.92 million) to acquire the maker of Blink home security cameras late last year, in a secret bet on the startup's energy-efficient chips to power Amazon home shopper devices.
Maybelline has launched an official New York Fashion Week augmented reality beauty experience with YouCam that allows customers the chance to try on and purchase three key beauty looks direct from the runway.
Retailer C&A is expanding its recycling program ‘We Take it Back’ to Belgium, Luxembourg and Switzerland. Launched in 2012 in the Netherlands, the initiative has already collected 278,000 kilos of unwanted clothing.