×
1 335
Fashion Jobs
EMU AUSTRALIA
Sales Executive – North UK
Permanent · LEEDS
ESTÉE LAUDER
Clinique - Consultant - Boots, Newcastle - 18 Hours - Part-Time, Permanent
Permanent · Newcastle upon Tyne
ESTÉE LAUDER
Clinique - Consultant - John Lewis, Kingston - 30 Hours / 4 Days - Full-Time, Permanent
Permanent · Kingston upon Thames
ESTÉE LAUDER
Clinique - Consultant - Boots, Fosse Park- 7.5 Hours - Part Time, Permanent
Permanent · Leicester
MICHAEL KORS
Sales Supervisor, Multrees Walk
Permanent · EDINBURGH
VASHI
Talent Acquisition Partner
Permanent · LONDON
LEVI'S
Senior Trade Compliance Analyst
Permanent · Northampton
FOOT LOCKER
Geo Marketing Manager United Kingdom
Permanent · London
VANS
Account Coordinator - French Speaking - Vans
Permanent · NOTTINGHAM
ESTÉE LAUDER
Tom Ford - Business Manager - Selfridges, Birmingham - 37.5 Hours - Full Time, Permanent
Permanent · Birmingham
ESTÉE LAUDER
Marketing Executive, Tom Ford Beauty, Kilian, Darphin And le Labo - Travel Retail Emea (Based London)
Permanent · London
ESTÉE LAUDER
Corporate Account Executive, Lagardere, Dfs, Inflight And Aquatic - Travel Retail Emea (Based London)
Permanent · London
ALEXANDER MCQUEEN
Collection Coordinator Assistant
Permanent · LONDON
ESTÉE LAUDER
Clinique - Consultant - Boots, Oxford - 24 Hours - Part Time, Permanent
Permanent · Oxford
ESTÉE LAUDER
Clinique - Consultant - Boots, Sedley Place London - 37.5 Hours - Full Time, Permanent
Permanent · London
PAUL SMITH
Office Administrator
Permanent · NOTTINGHAM
FRASERS GROUP
Trainee Commercial Manager
Permanent · SHIREBROOK
FOREO
Key Account Manager
Permanent · London
ESTÉE LAUDER
Clinique - Consultant - John Lewis Edinburgh - 26 Hours - Part Time, Permanent
Permanent · Edinburgh
BRANDLAB 360 - HULA
Hula by Barbara Hulanicki – Wholesale Sales Manager
Permanent · LONDON
HOMEGOODS
Loss Prevention Detective
Permanent · Countryside
TK MAXX
10933-Loss Prevention Officer Sth Ruislip
Permanent · Ruislip
Published
Oct 10, 2019
Reading time
2 minutes
Share
Download
Download the article
Print
Click here to print
Text size
aA+ aA-

Rent the Runway announces comeback after operations flub halts business

Published
Oct 10, 2019

After a nearly month-long spell of business-halting operations issues, Rent The Runway has announced it is back in working order and will be accepting new orders and new subscribers.


Instagram @renttherunway



The trouble began in mid-September, when the company announced that it would temporarily not allow new subscribers to sign up to its monthly rental service as it dealt with issues caused by “unforeseen issues associated with a significant transformation that we are executing in our fulfillment operation.” 

The operations flub caused the company to be inundated with complaints, as customers experienced delayed and missed orders. As dissatisfaction mounted, the company further announced it would cancel event orders scheduled to arrive between September 30 and October 6, in anticipation of a late delivery.

“Our technical team is working to fix these issues as quickly as possible,” the company said on its blog, The Shift, in late September. “We expect this upgrade to be completed by Oct. 15 or sooner, which will improve the Rent the Runway experience.” 

In order to make up for the fiasco, Rent the Runway issued full refunds and gave $200 to those whose orders were missed or canceled. 

Although Rent the Runway initially said it would not be accepting any new subscribers or new event rental orders for delivery dates before October 15, the company announced on October 8 that it had completed its system upgrades ahead of schedule, and would be welcoming new orders and new subscribers.

“We are happy to share the news that we completed our system upgrades ahead of schedule, and are back to business as usual!” the company said in its latest update.

“We built this business for our community, and we are so thankful for the support over these past few weeks. As we continue transforming the traditional model of clothing consumption, we may not always be perfect, but please know that we will never stop investing in making your renting experience the best it can be.”

Copyright © 2022 FashionNetwork.com All rights reserved.