John Lewis extends click & collect deadlines

By

Barbara Santamaria

Published
Dec 21, 2017

John Lewis is making last-minute online Christmas shopping easier by extending its click & collection order cut-off by 24 hours to Saturday 23 December at 8pm.

This means shoppers will have one more day to place orders, and will be able to collect their parcels in John Lewis stores until they close on Christmas Eve. Stores will open as usual on Christmas Eve, but will have reduced trading hours due to Sunday trading rules.

Dino Rocos, Operations Director, John Lewis, said: 'With Christmas Eve falling on a Sunday this year we're expecting to see a gifting surge right up until the last minute. 

“Our decision to extend Click & Collect cut off times this Christmas, means that for our customers the stress of Christmas shopping is a thing of the past, allowing them to spend more time with their families and less time chasing parcels at this important time of year.  In addition, our Click & Collect process is managed internally within the John Lewis network which helps us to maintain our high level of customer service.”

The British retailer also launched in November self-service check-in kiosks for click & collect orders in 140 Waitrose stores across the country.