×
3 754
Fashion Jobs
ABERCROMBIE AND FITCH CO.
Asset Protection Investigator
Permanent · London
ABERCROMBIE AND FITCH CO.
Asset Protection Agent
Permanent · London
NGG
Revenue Operations Manager
Permanent · LONDON
DEBENHAMS
Key Account Manager
Permanent · LONDON
BOOHOO
SEO Assistant & Copywriter
Permanent · MANCHESTER
EVERLAST GYMS
General Assistant - Everlast Fitness
Permanent · INVERNESS
FRASERS GROUP
General Kitchen Manager
Permanent · SHIREBROOK
URBN
Free People Keyholder - Duke of York, London (16hrs)
Permanent · LONDON
URBN
Free People Keyholder - Duke of York, London (32hrs)
Permanent · LONDON
HARVEY NICHOLS KNIGHTSBRIDGE
Security Officer
Permanent · LONDON
AESOP
Retail Consultant | Aesop Harrods Counter London | Full Time
Permanent · London
VF INTERNATIONAL
Credit Controller - German Speaking
Permanent · CALVERTON
NEW BALANCE
Associate Trade Marketing Manager, Lifestyle
Permanent · Warrington
MATCHES FASHION
Accounts Payable Assistant
Permanent · LONDON
I SAW IT FIRST
Head of Creative - i Saw IT First & Missguided
Permanent · STRETFORD
HOUSE OF FRASER
Loss Prevention Supervisor - House of Fraser
Permanent · DARTFORD
EVERLAST GYMS
General Manager - Everlast Gyms
Permanent · SELBY
MULBERRY
Customs Entry Coordinator
Permanent · SHEPTON MALLET
SELFRIDGES
Finance Manager - Stock
Permanent · LONDON
NEXT
Sales Manager - Stockton Teesside Retail Park
Permanent · THORNABY
NEXT
Sales Coordinator - Blackburn The Mall
Permanent · BLACKBURN
NEXT
Stock Coordinator - Merthyr Tydfil
Permanent · MERTHYR TYDFIL
Ads
Published
Feb 2, 2023
Share
Download
Download the article
Print
Click here to print
Text size
aA+ aA-

Big change at John Lewis sees customer director stepping down

Published
Feb 2, 2023

There are big changes happening in John Lewis Partnership’s customer service capability, with the UK retail giant announcing new investment in its brands, data and technology “to give even more value to customers”.


John Lewis Partnership


But it means Claire Pointon, Customer Director for John Lewis, is stepping down “following a very successful three years in the role delivering a significant programme of change”. She will now pursue her career outside of the Partnership, it said.

And in the re-boot, Charlotte Lock, Pan-Partnership Customer Director, will step into a newly-created role combining John Lewis and Pan-Partnership customer capabilities.

“This will see the bringing together of the leadership of the John Lewis and pan-Partnership Customer teams and capabilities into a single role”, the retailer explained. It added that Lock’s new role “unites brand, strategy, transformation and campaigns to bring extra focus to the Partnership's unique purpose and deliver even more value to our customers across all touchpoints”.

Lock will have joint reporting lines to Nina Bhatia, Executive Director for Strategy and Commercial Development, and Pippa Wicks, Executive Director for John Lewis.  

Bhatia said: “We want to transform the Partnership's Customer capability and lead the way in how we interact with our customers through fresh investment in brands, loyalty, data and technology.  Since joining us last year, Charlotte has been fundamental to our data driven, marketing transformation plans and the creation of our Building Happier Futures programme to support care experienced people, which was the focus of our Christmas campaign.”

Copyright © 2023 FashionNetwork.com All rights reserved.