With a high percentage of customers disappointed with in-store service, a new report suggests that investment in a knowledgeable workforce in partnership with technology will be key to driving in-store sales growth.
Primark has opened its first New York store but not chosen to open in the heart of the city. Instead it has unveiled a 55,100 sq ft store in the Staten Island Mall with plans also in the pipeline for a Brooklyn store.
Mike Ashley’s interest in Debenhams is now heading towards 13.5% with news that the Sports Direct Group he controls has raised its interest in the retailer again. The move increased specualtion on his long-term plans.
There are big changes ahead for House of Fraser as the mainly-UK department stores chain cuts some brands, boosts others, adjusts the category mix to reflect modern shopping habits and to focus on its key consumer.