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Published
Jul 30, 2017
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Surfdome expands returns options with new deal

Published
Jul 30, 2017

Online boardsports lifestyle retailer Surfdome has expanded its returns options in a partnership with Pass My Parcel that allow customers to return items from its network of over 3,500 independent newsagents and convenience stores.


Surfdome



The logistics firm also offers similar services to a basket of UK retailers including Amazon, ASOS and French Connection.

Ultra-convenient package delivery and being able to return items without hassle is a major frontier for retailers looking to expand their online operations. Consumers are increasingly looking for more convenient options than home or office delivery/returns or having to return items via the Post Office and this has led to an explosion in click -and-collect options.

Surfdome’s marketing chief Thomas Loizeau said the new arrangement is a crucial element of the firm’s growth strategy for the future.
 
“We have ambitious targets for expansion, and have identified a small number of critical focus areas that will enable us to further build on our already successful business,” he said.
 
“With our entire operation based online, flexibility of returns is an essential offer to our consumers. Our new relationship with Pass My Parcel, and its label-less returns provision, has strengthened our returns service immeasurably.”

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